tejbet Privacy Policy

tejbet is an online casino and sports betting platform serving players in Bangladesh, accessible at tejbet.net. As a platform that handles personal and financial information in connection with real-money gaming, tejbet is committed to handling all personal data with the highest standards of care, transparency, and security.

This Privacy Policy applies to all personal data collected through the tejbet website, including data submitted during account registration, identity verification, deposits, withdrawals, customer support interactions, and platform usage. It also applies to data collected automatically through cookies and analytics tools.

This policy should be read together with the tejbet Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between tejbet and its players.

tejbet collects several categories of personal data in connection with the provision of its Services. The table below summarises the principal categories of data collected, together with illustrative examples:

tejbet does not collect special category data (such as health data, religious beliefs, or political opinions) unless specifically required by law and with explicit consent.

tejbet collects personal data through the following principal channels:

• Direct submission: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal request, contacting our support team, or participating in promotional activities.
• Automated collection: Technical and usage data collected automatically when you access the tejbet platform, including through cookies, server logs, and analytics tools. This data is collected regardless of whether you are logged in to your account.
• Third-party payment providers: When you use bKash, Nagad, Rocket, Upay, Visa, or Mastercard to transact on tejbet, our payment processing partners may share transaction confirmation data with us to verify deposits and withdrawals.
• Identity verification services: tejbet may use third-party identity verification services to cross-reference the information you provide during Know Your Customer (KYC) checks. These services may return confirmation of identity without sharing raw document data with tejbet.
• Game studios: Third-party game providers (such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi) may share anonymised gameplay session data with tejbet for the purpose of resolving disputes, verifying bet outcomes, or investigating technical issues.

tejbet processes your personal data for the following specific purposes:

• Account creation and management: To register your tejbet account, verify your identity, maintain your account in good standing, and communicate account-related updates.
• Service delivery: To provide access to cricket betting, live casino games, slots, and all other Services offered on the tejbet platform, including processing bets, calculating winnings, and managing your account balance.
• Payment processing: To process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to execute withdrawal requests to your registered payment method.
• Identity verification and fraud prevention: To verify that you meet the eligibility requirements set out in the tejbet Terms & Conditions, to detect and prevent fraudulent activity, money laundering, and multi-accounting, and to comply with anti-money laundering obligations.
• Responsible gaming: To monitor your gaming activity for patterns that may indicate problem gambling behaviour, to enforce self-exclusion requests, and to provide access to responsible gaming tools including deposit limits and cooling-off periods.
• Customer support: To respond to your support enquiries and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Marketing communications: Where you have opted in, to send you promotional offers, bonus notifications, and platform updates by email. You may opt out at any time by contacting [email protected].
• Legal compliance: To comply with applicable laws and regulatory requirements, respond to lawful requests from authorities, and enforce our Terms & Conditions.
• Platform improvement: To analyse usage patterns and technical performance data for the purpose of improving the tejbet platform, fixing bugs, and enhancing the user experience.

tejbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between tejbet and you as an account holder — including account creation, bet processing, payment handling, and service delivery.
• Legal obligation: Processing required to comply with applicable legal obligations, including KYC identity verification and anti-money laundering requirements.
• Legitimate interests: Processing carried out in the legitimate interests of tejbet, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit and freely given consent, including sending marketing communications and using non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

tejbet does not sell your personal data. tejbet may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard, for the purpose of processing deposits and withdrawals on your account. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Third-party KYC services used to verify your identity documents and confirm that you meet the eligibility criteria for a tejbet account.
• Game studios: Certified third-party game providers (including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi) may receive anonymised session data necessary for game delivery, RNG certification, and dispute resolution.
• IT and hosting providers: Cloud infrastructure and server hosting providers who process data on tejbet's behalf under strict data processing agreements.
• Legal and regulatory authorities: tejbet may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law, court order, or other binding legal process.
• Professional advisers: Lawyers, auditors, and other professional advisers who are bound by confidentiality obligations and who require access to data in connection with their professional services to tejbet.

Any third party that receives personal data from tejbet is required to handle it with appropriate security measures and to use it only for the specific purpose for which it was shared.

tejbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum period of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, in accordance with applicable financial regulations.
• Identity verification documents: Retained for the duration of your active account and for a minimum of five (5) years following account closure.
• Support communications: Retained for a minimum of three (3) years following the close of the relevant support case, for quality assurance and dispute resolution purposes.
• Technical and usage data: Retained in anonymised or aggregated form for platform analytics purposes. Non-anonymised technical logs are retained for up to twelve (12) months.
• Marketing opt-in records: Retained for the duration of your opt-in and for one (1) year following any opt-out, to evidence compliance with consent obligations.

When personal data is no longer required, tejbet will securely delete or anonymise it in accordance with industry-standard data destruction procedures.

tejbet employs a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the tejbet platform.
• Encrypted storage of sensitive personal data including identity documents and financial information.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the tejbet platform and supporting infrastructure.
• Two-factor authentication options available for player accounts to reduce the risk of unauthorised access.
• Intrusion detection systems monitoring for unusual activity patterns that may indicate a security breach.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach affecting your personal data, tejbet will notify affected players in accordance with applicable data protection requirements and will take all reasonable steps to mitigate the impact of the breach.

tejbet uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate and improve the platform. The following categories of cookies are used:

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the tejbet platform, including the ability to maintain a logged-in session. Strictly necessary cookies cannot be disabled without preventing core platform functions from operating.

tejbet does not use cookies to collect personally identifiable information beyond what you have already provided during account registration.

As a tejbet account holder, you hold the following rights in relation to the personal data we hold about you:

• Right of access: You have the right to request a copy of the personal data tejbet holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data. You may update certain account details directly through your account dashboard.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances, including where data is no longer necessary for the purposes for which it was collected. This right is subject to tejbet's legal obligation to retain certain records as described in Section 7.
• Right to restriction: You have the right to request that tejbet restricts processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to tejbet in a structured, commonly used, machine-readable format, where processing is based on consent or contractual necessity.
• Right to object: You have the right to object to processing of your personal data where tejbet relies on legitimate interests as the legal basis, and where your individual circumstances justify the objection.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the tejbet support team at [email protected] with the subject line "Data Rights Request". tejbet will acknowledge your request and respond within a reasonable period. tejbet may request identity verification before processing any data rights request.

tejbet is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. Account registration requires confirmation that the applicant is aged 18 or above, and tejbet may request documentary proof of age at any stage of the account lifecycle.

If tejbet discovers or is notified that personal data has been collected from a person under the age of 18, tejbet will immediately close the relevant account, delete the associated personal data, and take appropriate steps to prevent recurrence.

tejbet's primary services are directed at players in Bangladesh, and the platform is operated in Bangladesh Standard Time (BST, UTC+6). However, some of the third-party service providers used by tejbet — including game studios, hosting providers, and payment processors — may process data in jurisdictions outside Bangladesh.

Where personal data is transferred to a third country, tejbet ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that applied within Bangladesh. These safeguards may include contractual data processing agreements with the receiving party incorporating standard data protection clauses.

By using the tejbet platform and agreeing to this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh in the circumstances described above.

tejbet reserves the right to amend this Privacy Policy at any time. The current version of the Privacy Policy will always be available at tejbet.net/privacy-policy, together with the date on which it was last updated.

Where amendments are material — for example, where the purposes of processing change, new categories of data are collected, or new third-party sharing arrangements are introduced — tejbet will make reasonable efforts to notify registered players via email or an in-platform notification prior to the changes taking effect.

Your continued use of the tejbet platform following the publication of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the amended Privacy Policy, you must cease using the platform and contact [email protected] to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tejbet handles your personal data, please contact the tejbet data support team using the details below.

Email: [email protected]

Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of your email so that it can be directed to the appropriate team member promptly. tejbet aims to respond to all privacy-related enquiries within a reasonable timeframe.

For questions relating to responsible gaming, self-exclusion, or deposit limits, please visit the Responsible Gaming page or include "Responsible Gaming Request" in your email subject line.

For general questions about your account, bonuses, or platform features, please visit the FAQ page.